Overview
Riverside County's IHSS program is administered by the Department of Public Social Services (DPSS), with provider registry, enrollment, and training handled by the Riverside County IHSS Public Authority.
Riverside uses a centralized "IHSS HOME" call center as the single point of contact for both recipients and providers — applications, scheduling, employment verification, and general questions are all routed through the same phone line rather than separate departments.
Provider Wage & Public Authority
Riverside County IHSS Contacts
- Current hourly wage
- $18.90/hr (+$1.40 negotiated increase for 2026)
- Public Authority
- RIPAPA (SEIU)
- Hours
- Mon–Fri, 7:30am–5:30pm
Wages are renegotiated roughly twice a year. Confirm your current rate directly with RIPAPA before relying on this figure.
Local Notes & Quirks
- Single call center for everything: The "IHSS HOME" line handles applications, provider enrollment, employment verification, and general questions — you generally don't need a different number for different needs.
- Provider health coverage tied to hours: Riverside caregivers become eligible for health coverage through a county-arranged insurance plan once they reach 80 paid hours per month — worth knowing if you're a family member becoming a paid provider.
- RIPAPA handles enrollment & registry, not assessments: Your hours and eligibility are determined by a DPSS social worker; RIPAPA's role is provider enrollment, registry, and training — direct hours questions go to DPSS.
Appealing a Notice of Action in Riverside County
If Riverside County reduces, denies, or terminates your IHSS hours, the appeal process is governed by state regulation — the same 90-day deadline applies regardless of county:
- You have 90 days from the date on your Notice of Action to request a State Hearing
- Call the State Hearings Division at 1-800-952-5253 to request a hearing
- Or mail a written request to: California Department of Social Services, State Hearings Division, P.O. Box 944243, Sacramento, CA 94244
- Requesting your hearing before the Notice of Action's effective date preserves Aid Paid Pending — meaning you keep your current hours while the appeal is decided
For free legal help with a Riverside County IHSS appeal, Disability Rights California can be reached at 1-800-776-5746.
Heading into your Riverside County assessment?
The Clarity Report gives you a personalized estimate of the hours you may qualify for, built on California's official Hourly Task Guidelines — before you sit down with your DPSS social worker.