Privacy Policy & Terms of Service

Your privacy matters to us

This Privacy Policy explains how IHSSHours.com (operated by IHSSHours LLC, a California-based business) collects, uses, and protects your personal information when you use our website and services. By using IHSSHours.com, you agree to the practices described in this policy.

1. Who We Are

IHSSHours.com is an independent educational resource that provides preliminary IHSS (In-Home Supportive Services) assessment reports to individuals in California. We are not affiliated with, endorsed by, or operated by any government agency, county IHSS office, or the California Department of Social Services (CDSS).

Business Address: 2118 Wilshire Blvd, Unit 1640, Santa Monica, CA 90403
Contact Email: support@ihsshours.com

2. Information We Collect

We collect the following categories of information when you use our service:

Information You Provide Directly:

• Preparer name and email address
• Recipient name, date of birth, and California county
• Medical diagnoses and health condition information
• Living situation and household composition
• Functional assessment responses (ranks 1–5 per task category)
• Preparer notes and narrative descriptions entered during the assessment
• Protective Supervision responses (included for all recipients)
• Payment information (processed securely through Stripe — we do not store card numbers)
• If your report is covered by an agency or organization's prepaid batch, the agency name and code used are recorded alongside your submission
• Messages you send to Clara, our AI chat assistant, if you choose to use it
• Your email address if you sign up for occasional email updates, separate from any product purchase

Information Collected Automatically:

• Browser type and version
• Device type and operating system
• IP address and approximate location
• Pages visited and time spent on the site
• Referring website or search terms

3. How We Use Your Information

We use the information we collect for the following purposes:

• To generate and deliver your personalized Clarity Report, Appeal Package, or Provider Enrollment Kit PDF
• To send your completed report or guide to the email address provided
• To process payment for your purchase (via Stripe), or to apply an agency-issued code or staff login covering the cost on your behalf
• To respond to customer service inquiries, including questions submitted to our Clara chat assistant
• To send occasional email updates about California IHSS policy changes or new site content, if you've opted in — you can unsubscribe at any time using the link in any such email
• To improve the accuracy of our assessment tools and report content
• To comply with applicable laws and regulations
• To detect and prevent fraud or abuse of our service

We do not use your personal or health information for advertising, sell it to third parties, or share it with any government agency or county IHSS office.

4. Information Sharing

We do not sell, rent, or trade your personal information. We may share limited information only in the following circumstances:

• Service Providers: We work with trusted third-party vendors (such as Stripe for payment processing and SendGrid for email delivery) who process data on our behalf under strict confidentiality agreements.
• Legal Requirements: We may disclose information if required by law, court order, or government regulation, or to protect the rights and safety of our users or the public.
• Business Transfer: If IHSSHours.com is acquired or merges with another entity, your information may be transferred as part of that transaction. You will be notified in advance.

5. Data Security

We implement security measures to protect your information, including:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Secure payment processing through Stripe (PCI-DSS compliant) — we never store credit card numbers
• Assessment data is stored in a managed database accessed only through authenticated, server-side functions — it is never exposed directly to the public internet
• Access to administrative tools, including submission records and agency batch code management, requires server-verified authentication, with credentials rotatable without a code change
• An automated process permanently deletes assessment submissions older than 12 months (see Section 6, Data Retention)
• Regular security reviews of our systems and practices

No method of transmission or storage over the internet is 100% secure, and we cannot guarantee absolute security. IHSSHours.com is not a HIPAA-covered entity (see Section 2) and this section describes our actual security practices, not a representation of compliance with any specific regulatory framework. If you believe your information has been compromised, please contact us immediately at support@ihsshours.com.

6. Data Retention

We retain your assessment data for a period of 12 months from the date of your report generation. After this period, your assessment responses and personal information are deleted from our systems. Email addresses may be retained for a longer period for customer service purposes unless you request deletion.

You may request deletion of your data at any time by contacting us at support@ihsshours.com.

7. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request correction of inaccurate information.
• Deletion: You may request that we delete your personal information, subject to legal retention requirements.
• Portability: You may request your data in a portable format.
• Opt-Out: You may opt out of any non-essential communications at any time.

To exercise any of these rights, contact us at support@ihsshours.com. We will respond within 30 days.

8. California Privacy Rights (CCPA / CPRA)

As a California-based business serving California residents, we comply with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). California residents have the following additional rights:

• Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you in the past 12 months.
• Right to Delete: You may request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You may request correction of inaccurate personal information.
• Right to Opt-Out of Sale: We do not sell personal information. You do not need to opt out.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA/CPRA rights.
• Sensitive Personal Information: Health and medical information you provide is treated as sensitive personal information under CPRA and is used only to provide the service you requested.

To submit a CCPA/CPRA request, contact us at support@ihsshours.com. We will verify your identity before processing your request.

9. Cookies and Tracking

We use cookies and similar technologies to operate and improve our website. These include:

• Essential cookies: Required for the website to function, including session management and form completion.
• Analytics cookies: Used to understand how visitors use our site (e.g., Google Analytics). This data is anonymized and aggregated.
• Payment cookies: Set by Stripe to enable secure payment processing.

You may disable non-essential cookies through your browser settings. Note that disabling cookies may affect the functionality of certain features.

10. Third-Party Services

We use the following third-party services, each with their own privacy practices:

• Stripe — Payment processing. Stripe's privacy policy is available at stripe.com/privacy.
• SendGrid / Email Provider — Report delivery by email. Subject to their privacy policy.
• Netlify — Website hosting and database storage for submitted assessment data. Subject to Netlify's privacy policy at netlify.com/privacy.
• Anthropic — Powers Clara, our optional AI chat assistant. If you choose to chat with Clara, your messages are processed by Anthropic's API to generate a response. Subject to Anthropic's privacy policy at anthropic.com/legal/privacy.
• Google Analytics — Anonymous website usage analytics. Subject to Google's privacy policy.

We are not responsible for the privacy practices of these third-party services. We encourage you to review their policies.

11. Children's Privacy

IHSSHours.com is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

Note: Our service may be used to assess IHSS eligibility for minor recipients. In such cases, the preparer (parent, guardian, or advocate) is responsible for providing the information and consenting to this policy on the minor's behalf.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. For significant changes, we will notify users by email or by posting a prominent notice on our website. Your continued use of IHSSHours.com after changes are posted constitutes your acceptance of the updated policy.

Terms of Service

These Terms of Service ("Terms") govern your use of IHSSHours.com and constitute a legally binding agreement between you and IHSSHours LLC. By accessing or using our service, you agree to be bound by these Terms. If you do not agree, do not use the service.

1. Acceptance of Terms

By accessing IHSSHours.com, creating an assessment, or making a purchase, you confirm that you are at least 18 years of age (or the legal guardian of a minor recipient), have the legal authority to enter into this agreement, and agree to these Terms in full.

2. Service Description

IHSSHours.com provides three educational products: The Clarity Report, an online preliminary IHSS assessment tool that generates a personalized PDF report with estimated IHSS service hours based on California's official Hourly Task Guidelines (HTG); The Appeal Package, a personalized PDF resource for recipients appealing reduced or denied IHSS hours; and the Provider Enrollment Kit, a PDF guide to becoming an enrolled California IHSS provider. Each is intended as an educational resource to help individuals prepare for an official IHSS process — the county assessment, a state hearing, or provider enrollment — and none of them replace that official process.

We reserve the right to modify, suspend, or discontinue any aspect of our service at any time with reasonable notice.

3. Not Legal, Medical, or Government Advice

The information provided in your Clarity Report or Appeal Package is based solely on the answers you provide. The accuracy of each product depends entirely on the accuracy and completeness of your responses. IHSSHours.com assumes no responsibility for outcomes resulting from incomplete, inaccurate, or misleading information provided by the user.

4. Payment Terms

Access to each product requires payment in advance. Current pricing is:

• The Clarity Report: $39 (one-time, non-recurring). Includes all service categories and Protective Supervision analysis for all recipients.
• The Appeal Package: $59 (one-time, non-recurring). For recipients whose IHSS hours were reduced or denied.
• Provider Enrollment Kit: $19 (one-time, non-recurring). A guide to becoming an enrolled California IHSS provider.

All payments are processed securely through Stripe. By completing a purchase, you authorize us to charge the stated amount to your payment method. Prices are in U.S. dollars and are subject to change with notice.

5. Refund Policy

All sales are final. Because our products are delivered digitally (a PDF report or guide) upon completion of your purchase, we do not offer refunds once a product has been generated and delivered.

Exceptions may be considered at our sole discretion in cases of:

• Duplicate charges due to a technical error
• Failure to deliver the report due to a verified technical issue on our end

To request an exception, contact us at support@ihsshours.com within 7 days of your purchase.

6. Accuracy of Information

You agree to provide accurate, truthful, and complete information when using our assessment tool. You understand that:

• The quality and accuracy of your Clarity Report or Appeal Package depends entirely on the accuracy of your responses
• Providing false or misleading information may result in an inaccurate report that does not reflect the recipient's actual needs or situation
• IHSSHours.com is not responsible for any consequences resulting from inaccurate information provided by the user
• Each product is a preliminary, educational resource only and does not replace the official county IHSS assessment process, the official state hearing process, or the official county provider enrollment process

7. User Conduct

You agree not to:

• Use IHSSHours.com for any unlawful purpose or in violation of any applicable law
• Attempt to reverse-engineer, copy, or replicate our assessment logic or report generation system
• Use our service to generate fraudulent IHSS documentation or misrepresent a recipient's functional abilities
• Resell, redistribute, or commercially exploit Clarity Reports without our written permission
• Submit automated requests or attempt to access our systems through unauthorized means
• Interfere with or disrupt the integrity or performance of the service

8. Intellectual Property

All content on IHSSHours.com — including the website design, assessment logic, report templates, narrative language, and generated PDF reports — is the intellectual property of IHSSHours LLC and is protected by copyright law.

Your purchased report or guide is licensed to you for personal, non-commercial use. You may share your Clarity Report or Appeal Package with family members, caregivers, and your county IHSS social worker in connection with the IHSS application, reassessment, or appeal process. You may not reproduce or distribute any product for commercial purposes.

9. Disclaimer of Warranties

IHSSHours.com is provided on an "as is" and "as available" basis without warranties of any kind, express or implied. We do not warrant that:

• The service will be uninterrupted, error-free, or secure
• The results of using the service will be accurate, complete, or reliable
• Any errors or defects in the service will be corrected
• Any product will result in any specific IHSS authorization, appeal, or provider enrollment outcome

To the fullest extent permitted by California law, we disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of Liability

To the fullest extent permitted by applicable law, IHSSHours LLC and its owners, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of IHSSHours.com, including but not limited to:

• Denial of IHSS services, hours, an appeal, or provider enrollment based on the county's or state's determination
• Reliance on report estimates that differ from the county's authorized hours or a hearing officer's decision
• Loss of data or inability to access your report or guide
• Any actions taken or not taken based on the content of any product you purchased

Our total liability to you for any claim arising from use of the service shall not exceed the amount you paid for the specific report in question.

11. Indemnification

You agree to indemnify, defend, and hold harmless IHSSHours.com, IHSSHours LLC, and its owners, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorney's fees) arising from your use of the service, your violation of these Terms, or your provision of false or misleading information in connection with an assessment.

12. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any dispute arising from these Terms or your use of IHSSHours.com shall be resolved exclusively in the state or federal courts located in California.

Before initiating any legal action, you agree to contact us at support@ihsshours.com and make a good-faith effort to resolve the dispute informally within 30 days.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or Terms of Service, please contact us:

IHSSHours LLC is a California-based business. This document was last reviewed June 2026.