Appealing IHSS Hours
If the county authorizes fewer hours than you expected — or denies services entirely — you are not without options. California law gives every IHSS recipient the right to appeal any adverse determination through a State Hearing process. Many appeals succeed, especially when accompanied by strong documentation.
When the county issues a Notice of Action reducing, denying, or terminating IHSS services, you have the right to request a State Hearing through the California Department of Social Services. You must file your request within 90 days of the date on the Notice of Action.
If you request a hearing within 10 days of the notice, and your services are being reduced or terminated, you may have the right to continue receiving your current level of services while the appeal is pending — known as "aid paid pending."
- Call the State Hearings Division at 1-800-952-5253
- Submit a written request by mail to: California Department of Social Services, State Hearings Division, P.O. Box 944243, Sacramento, CA 94244
- Request in person at your county IHSS office
- Online through BenefitsCal.com
The most successful appeals are those backed by specific, documented evidence that contradicts or supplements the county's findings. This includes:
- Physician letters specifically addressing the disputed tasks and ranks
- Documentation of incidents (falls, hospitalizations, unsafe behaviors) with dates
- A written description of what happens when each disputed task is attempted without assistance
- Your IHSSHours.com Clarity Report as a structured, CDSS-aligned supporting document
- Witness statements from family members or caregivers
Disability Rights California provides free legal representation for IHSS appeals. They can help you prepare your case, attend the hearing, and advocate for the hours you need. Contact them at 1-800-776-5746 or visit disabilityrightsca.org.
Educational information, not legal advice. Only your county can authorize IHSS services, and only after an assessment. IHSSHours.com is an independent resource and is not affiliated with CDSS or any county IHSS office. · More IHSS guides